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The new European legislation known as GDPR
(General Data Protection Regulation) came into force today dated 25th May
2018. Changes resulting from its introduction don’t alter what we use personal
information for but make it easier for you to find out how we use and protect
your data.
We at THW Refrigeration LTD(Trading as Techno-B) are
committed to protecting and respecting your privacy. For the purposes of data
protection legislation, we are the data controller and we will process your
personal data in accordance with the General Data Protection Regulation (EU)
2016/679 and national laws which relate to the processing of personal data.
Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it.
THW Refrigeration LTD(Trading as Techno-B) is committed to
safeguarding your privacy. Contact us at info@technob.co.uk if you
have any questions or problems regarding the use of your Personal Data and
we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
VISITORS TO OUR WEBSITE
We may collect and process personal data about you in the
following circumstances:
when you complete forms on our website at www.technob.co.uk.
This includes where you make a request for a quote or request us to assist you
with a situation you might have. We will collect details such as your name,
address, email address and telephone number so we can process your request,
contact you about the services you have requested and respond to your enquiry;
whenever you provide information to us when reporting a
problem with our Website, making a complaint, making an enquiry or contacting
us for any other reason. If you contact us, we may keep a record of that
correspondence;
details of your visits to our Website (including, but not
limited to, traffic data, location data, weblogs and other communication data,
and the resources that you access) to help us build a profile of our users.
This data will be aggregated or statistical, which means that we will not be
able to identify you individually. For information on our use of Cookies please
see section Information about cookies below; and
whenever you disclose your information to us, or we
collect information from you in any other way, through our Website.
This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.
Table of Contents
·
Definitions
used in this Policy
·
Data
protection principles we follow
·
What
rights do you have regarding your Personal Data?
·
What
Personal Data we gather about you
·
How
we use your Personal Data
·
Who
else has access to your Personal Data
·
How
we secure your data
·
Information
about cookies
·
Contact
information
Definitions
Personal Data – any information relating to an
identified or identifiable natural person.
Processing – any operation or set of operations which
is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data
is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – THW
Refrigeration LTD(Trading as Techno-B)
Data Protection Principles
We promise to follow the following data protection
principles:
Processing is lawful, fair, transparent. Our Processing
activities have lawful grounds. We always consider your rights before
Processing Personal Data. We will provide you information regarding Processing
upon request.
Processing is limited to the purpose. Our Processing
activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and
Process the minimal amount of Personal Data required for any purpose.
Processing is limited to a set time. We will not store
your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and
confidentiality of data.
Data Subject’s rights
The Data Subject has the following rights:
Right to information – meaning you have a right to
know whether your Personal Data is being processed; what data is gathered, from
where it is obtained and why and by whom it is processed.
Right to access – meaning you have the right to
access the data collected from/about you. This includes your right to request
and obtain a copy of your Personal Data gathered. To initiate the right to
access, please contact us by email at info@technob.co.uk.
Right to rectification – meaning you have the right
to request rectification or erasure of your Personal Data that is inaccurate or
incomplete.
Right to erasure – meaning in certain circumstances
you can request for your Personal Data to be erased from our records. To
initiate the right to erasure, please contact us by email at info@technob.co.uk.
Right to restrict processing – meaning where
certain conditions apply, you have the right to restrict the Processing of your
Personal Data.
Right to object to processing – meaning in certain
cases you have the right to object to Processing of your Personal Data, for
example in the case of direct marketing.
Right to object to automated Processing – meaning you
have the right to object to automated Processing, including profiling; and not
to be subject to a decision based solely on automated Processing. This right
you can exercise whenever there is an outcome of the profiling that produces
legal effects concerning or significantly affecting you.
Right to data portability – you have the right to
obtain your Personal Data in a machine-readable format or if it is feasible, as
a direct transfer from one Processor to another. To initiate the right to
data portability, please contact us by email at info@technob.co.uk.
Right to lodge a complaint – if we refuse your
request under the Rights of Access, we will provide you with a reason as to
why. If you are not satisfied with the way your request has been handled,
please contact us by email at info@technob.co.uk.
Right for the help of supervisory authority –
meaning you have the right for the help of a supervisory authority and the
right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right
withdraw any given consent for Processing of your Personal Data. To initiate
the withdrawal of consent, please contact us by email at info@technob.co.uk.
Data we gather
Information you have provided us with
This might be your e-mail address, name, billing address,
home address etc – mainly information that is necessary for delivering you a
product/service or to enhance your customer experience with us. We save the
information you provide us to contact you to provide our services that you
require from us. This information includes, for example, your name and e-mail
address.
Information automatically collected about you
This includes information that is automatically stored by
cookies and other session tools. For example, your shopping cart information,
your IP address, your shopping history (if there is any) etc. This information
is used to improve your customer experience. When you use our services or look
at the contents of our website, your activities may be logged.
Publicly available information
We might gather information about you that is publicly
available.
How we use your Personal Data
We use your Personal Data to:
provide our service to you. This includes for example
registering your account; providing you with other products and services that
you have requested; providing you with promotional items at your request and
communicating with you in relation to those products and services;
communicating and interacting with you; and notifying you of changes to any
services.
·
enhance
your customer experience;
·
fulfil
an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or
with your Consent.
On the grounds of entering into a contract or fulfilling
contractual obligations, we Process your Personal Data for the following
purposes:
·
to
identify you;
·
to
provide you a service or to send/offer you a product;
·
to
communicate either for sales or invoicing;
·
On
the ground of legitimate interest, we Process your Personal Data for the
following purposes:
·
to
send you personalized offers* (from us and/or our carefully selected partners);
·
to
administer and analyse our client base (purchasing behaviour and history) to
improve the quality, variety, and availability of products/ services
offered/provided;
·
to
conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider
offering you products/services that are similar or same to your purchasing
history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the
following purposes:
to send you newsletters and campaign offers (from us
and/or our carefully selected partners);
for other purposes we have asked your consent for;
We Process your Personal Data to fulfil obligation rising
from law and/or use your Personal Data for options provided by law. We reserve
the right to anonymise Personal Data gathered and to use any such data. We will
use data outside the scope of this Policy only when it is anonymised. We save
your billing information and other information gathered about you for as long
as needed for accounting purposes or other obligations deriving from law, but
not longer than 7 years.
We might process your Personal Data for additional
purposes that are not mentioned here but are compatible with the original
purpose for which the data was gathered. To do this, we will ensure that:
the link between purposes, context and nature of Personal
Data is suitable for further Processing;
the further Processing would not harm your interests and
there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
Who else can access your Personal Data
We do not share your Personal Data with strangers.
We may disclose your Personal Data to third parties or
public officials when we are legally obliged to do so. We might disclose your
Personal Data to third parties if you have consented to it or if there are
other legal grounds for it.
How We Secure Your Data?
We do our best to keep your Personal Data safe. We
use safe protocols for communication and transferring data (such as HTTPS). We
use anonymising and pseudonymising where suitable. We monitor our systems for
possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the
security of information. However, we promise to notify suitable authorities of
data breaches. We will also notify you if there is a threat to your rights or
interests. We will do everything we reasonably can to prevent security breaches
and to assist authorities should any breaches occur.
If you have an account with us, note that you must keep
your username and password secret.
Children
We do not intend to collect or knowingly collect
information from children. We do not target children with our services.
Cookies and other technologies we use
We use cookies and/or similar technologies to analyse
customer behaviour, administer the website, track users’ movements, and to
collect information about users. This is done to personalise and enhance your
experience with us.
A cookie is a tiny text file stored on your computer.
Cookies store information that is used to help make sites work. Only we can
access the cookies created by our website. You can control your cookies at the
browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes
Necessary cookies – these cookies are required for
you to be able to use some important features on our website, such as logging
in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide
functionality that makes using our service more convenient and makes providing
more personalised features possible. For example, they might remember your name
and e-mail in comment forms, so you don’t have to re-enter this information
next time when commenting.
Analytics cookies – these cookies are used to track
the use and performance of our website and services
Advertising cookies – these cookies are used to
deliver advertisements that are relevant to you and to your interests. In
addition, they are used to limit the number of times you see an advertisement.
They are usually placed to the website by advertising networks with the website
operator’s permission. These cookies remember that you have visited a website
and this information is shared with other organisations such as advertisers.
Often targeting or advertising cookies will be linked to site functionality
provided by the other organisation.
You can remove cookies stored in your
computer via your browser settings. For more information about cookies,
visit allaboutcookies.org.
We use Google Analytics to measure traffic
on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google
Analytics, visit the Google Analytics opt-out page.
Contact Information
Data Protection Officer
If you have any questions regarding Processing your
Personal Data, your rights regarding your Personal Data or this Privacy Policy,
contact our Data Protection Officer Raj at info@technob.co.uk
CHANGES TO OUR PRIVACY POLICY
We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.
Last updated: 25th May 2018